GENERAL TERMS AND CONDITIONS OF SALE
PART 1: GENERAL CONDITIONS OF RENTAL OF THE ESTABLISHMENT
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed upon with the landlord, Catherine Françoise Barbier, born on 09/05/1975 - Administrator of Barbier Logconsult SRL
• Home address: Rue de Fernelmont, 234, 5020 Champion
Telephone: +32 478 92 44 05
Email address: info@domedenamur.be
• Landlord's bank account: IBAN BE69 0019 4084 2078 (BIC: GEBABEBB)
• VAT/BCE number (if applicable): BE1 007 501 782
The contract is a tourist rental agreement (or seasonal rental agreement). The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish their primary residence in the rented property.
The property includes one accommodation unit with a capacity of two people (a dome for two people; upon request, a suspended tent for three additional people can be added for an extra €100). A baby or young child is always welcome when accompanied by responsible adults.
Accommodation details: Dôme de Namur, Rue de Fernelmont, 234 – 5020 Champion; capacity of 2 people.
The tenant is required to respect the maximum occupancy stated in the rental agreement. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, with the rental amount remaining definitively payable to the landlord.
The tenant must arrive on the specified day and at the indicated time: the Dome opens at 5:00 PM and must be vacated by 11:00 AM on the day of departure. In case of late or delayed arrival, the tenant must notify the landlord at least 48 hours in advance.
The applicable rates are those referenced on the website www.domedenamur.be and may vary depending on the period, the season, certain promotions or last minute offers.
ARTICLE 2: TERMS OF CONCLUSION OF THE CONTRACT
Partial prepayment
The rental is confirmed upon payment of a 50% deposit of the total price of the stay:
· is collected by the secure payment system (Stripe) during online booking;
· or to be paid to the landlord's bank account number within 24 hours of receiving the electronic booking confirmation (voucher or personalized email).
The remaining balance of the stay (50%) is to be paid by bank transfer no later than 7 days before arrival to the landlord's bank account number.
Tourist taxes , according to the applicable rate for the Namur region, must be added to the balance payment.
Any booking made within 10 days of the arrival date is considered late. In this case, 100% of the balance of the stay will be paid to the landlord's bank account upon receipt of the electronic booking confirmation (voucher or personalized email), i.e., before the start of the stay .
Unless otherwise specified in the booked offer, the price of the stay includes:
- Accommodation
- The provision of bed linen and bath towels
- Cleaning
Unless otherwise specified in the booked offer, the price of the stay does not include:
- All the additional services offered, namely:
o Meal options (breakfast, lunch and dinner)
o Drinks (mini-bar) and snacks are available and self-service
o Access to the thermal spa
o Rental of additional equipment (suspended tent, barbecue)
o Additional options and services (decoration, Love Box, flower bouquet…)
o Tourist tax (€1.25 per person per night)
ARTICLE 3: SOLIDARITY
In the case of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.
ARTICLE 4: LATE PAYMENT
If the landlord does not receive the payments within the allotted time, he may cancel the lease by registered letter or email within 7 days of the scheduled payment date.
This clause does not apply to late bookings.
Any amount owed by the tenant, and not paid 8 days after its due date, shall automatically and without notice accrue interest to the landlord at the legal rate per month from its due date, with interest for any month started being due for the entire month.
ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – LATE DEPARTURE – NO-SHOW
a) Cancellation by the tenant
Any cancellation must be notified by registered letter or email and addressed to the landlord.
The cancellation conditions specified in the electronic order form (voucher) apply.
· If the cancellation occurs between 0 and 3 days: 100% of the amount of the stay is due.
· If the cancellation occurs between 4 and 10 days: 50% of the cost of the stay is due.
· If the cancellation occurs more than 10 days before the reservation date: no refund will be given but it is possible to postpone depending on the availability of the Dome. In this case, an administrative fee of €20 will be charged + bank transaction fees (online booking).
However, it is possible to purchase cancellation insurance through Safebooking:
· https://static.elloha.com/reservation/ANN_INT_RESUME.pdf
· https://static.elloha.com/reservation/ANN_INT_COVID.pdf
Bank transaction fees (online booking) remain the responsibility of the customer who cancels their booking.
In the event of force majeure (or an act of government) affecting either party:
1. The date of execution of the contract will be postponed to a later date to be agreed between parties (voucher of an amount equivalent to that of the reservation to be deducted on a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is cancelled by mutual agreement and all amounts already received by the landlord are refunded to the tenant
b) Cancellation by the landlord
Any cancellation must be notified by registered letter or email and addressed to the tenant.
The cancellation conditions specified in the electronic order form (voucher) apply.
In the event of force majeure (or an act of government) affecting either party:
1. The date of execution of the contract will be postponed to a later date to be agreed between parties (voucher of an amount equivalent to that of the reservation to be deducted on a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is cancelled by mutual agreement and all amounts already received by the landlord are refunded to the tenant
c) Premature departure
The tenant's early departure does not result in any refund, even partial, of the price of the stay.
d) Late departure
Late departure of the tenant (after 11am) will be charged €15/additional quarter hour started.
e) Early Check-in
Any arrival before 5pm, arranged with the landlord and agreed to by the landlord, will be charged €20 per hour prior to 5pm.
f) Tenant's failure to appear (no-show)
If the tenant does not arrive before 9 p.m. on the arrival date specified in the contract:
· the reservation becomes null and void by operation of law;
· the payments remain the property of the landlord who reserves the right to claim the balance from the tenant;
· The landlord can dispose of their property.
ARTICLE 6: RESPONSIBILITIES – INSURANCE
a) Fire insurance
The tenant must be covered by Fire Insurance (holiday home) for any damage he or she may cause to the building and rented furniture.
The tenant declares, after checking it, that he is covered for such risks by his personal fire insurance (holiday insurance).
In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).
b) Family Civil Liability Insurance (private life)
The tenant declares that he is covered by a Family Civil Liability (private life) insurance policy.
In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).
The Dôme de Namur declines all responsibility in case of fall, injury, accident or illness which may occur during the stay.
The Dôme de Namur declines all responsibility in case of inconvenience due to natural phenomena (for example: rain, wind, heat, drought, frost, presence of insects or other animals…) and does not provide any refund or exchange for any of these causes.
The Dôme de Namur declines all responsibility in the event of events beyond the control of the landlord (for example: external noise pollution, air traffic, other…).
We will comply with municipal regulations in the event of use of the barbecue or fire pit (drought), outdoor lighting or other. Any failure to comply with these instructions, which will be announced, reserves the right to terminate the stay immediately.
ARTICLE 7: DOMESTIC ANIMALS
Pets not allowed
For obvious hygiene reasons, pets are not allowed. Failure to comply with this rule may result in the landlord refusing the tenant entry to the property. This refusal cannot be considered a modification or breach of contract by the landlord, and therefore, in the event of the tenant's departure, no refund will be issued.
ARTICLE 8: USE AND OCCUPANCY OF PREMISES
The tenant agrees to adopt a behavior that respects the inhabitants and the environment in general (fauna, flora, various equipment, neighborhood, etc.). He uses the rented property in accordance with its intended purpose and as a prudent and responsible person.
The tenant must return the property in the condition in which it was received. The tenant is responsible for any loss or damage to the landlord.
The tenant will always ensure that the doors of the Dome are closed in case of rain, otherwise material damage will be assessed by us and subsequently billed to the tenant.
The decorations and furnishings on site are the property of the landlord (for example: decorations, lamps, accessories, books or games, etc.). Any missing items will be assessed and charged to the client.
Lively parties such as student revelry, stag/hen parties, dance parties… are not allowed.
The curfew regarding noise pollution is applicable between 10 p.m. and 8 a.m.
The Dôme de Namur is a tourist accommodation and any other use (whether for profit or for illegal purposes) reserves the right to terminate the stay immediately.
ARTICLE 9: CLAIMS
Any complaint must be sent to the landlord by registered letter or email within 8 days of the end of the stay. Supporting documents must be attached.
In the absence of an agreement between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction.
ARTICLE 9 bis: MEDIATION OF THE FEDERATION OF GITES AND BED AND BREAKFASTS OF WALLONIA
In the absence of an agreement between the parties, they will submit their grievances to the secretariat of the Federation of Gîtes and Bed and Breakfasts of Wallonia, which will attempt to propose an amicable solution.
In the absence of an agreement between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction and they will apply Belgian law.
This clause applies only to establishments that are members of the Federation of Gîtes and Bed and Breakfasts of Wallonia and are up to date with their membership fees.
ARTICLE 10: ACCEPTANCE OF GENERAL TERMS AND CONDITIONS
Unless expressly stated otherwise, the tenant is deemed to have read and accepted all the clauses of these conditions at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of the establishment.
PART 2: GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA ORC
ARTICLE 1: PURPOSE
These general terms and conditions apply to all online bookings made with our establishment LE DOME DE NAMUR using the Regional Marketing Tool (RMT).
The customer acknowledges having read and accepted these terms and conditions. No reservation is possible without the customer's explicit agreement to them. The customer has the option to save and print these terms and conditions.
ARTICLE 2: OFFERS
All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are for informational purposes only and are not contractually binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious factual errors in the information we provide.
ARTICLE 3: PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees, and other charges. Any additional charges are clearly indicated before the booking is completed.
The customer authorizes us to correct any obvious pricing errors.
ARTICLE 4: RESERVATION
The customer selects the services presented on the regional marketing platform. They acknowledge having reviewed the nature, destination, and booking procedures for the services available on the booking platform and having requested and obtained all necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.
ARTICLE 5: BOOKING PROCESS
Reservations made by the customer are processed via the online booking form accessible through the booking tool. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to provide all necessary information. The customer attests to the truthfulness and accuracy of the information provided. Once the final selection of services to be booked has been made, the booking process includes the following steps up to confirmation: entry of credit card details if a guarantee or prepayment is required, review and acceptance of the terms and conditions of sale relating to the service(s), and finally, confirmation of the reservation by the customer.
ARTICLE 6: ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The email confirmation summarizes the contract offer, the services booked, the prices, the terms and conditions of sale related to the selected rate and accepted by the customer, the reservation date, and the address of the establishment to which the customer can submit any complaints.
ARTICLE 7: RIGHT OF WITHDRAWAL
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:
– accommodation other than for residential purposes (e.g., holiday accommodation),
– of a transport,
– a car rental,
– catering and services related to leisure activities.
ARTICLE 8: RESPECT FOR PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data you provide is necessary for processing your booking and is essential for managing and providing the services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the booking tool, online payment providers, and providers established in third countries. Specifically, for online payments, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We retain your data for a period of 3 years after the last contact (email, booking…).
As a data subject, you have the right to access, rectify, and erase your data, as well as the right to object to its collection. These rights can be exercised by sending us an email, including your first and last name, address, and the subject of your correspondence.
Complaints regarding the collection and processing of your personal data can be addressed to the competent supervisory authority.
ARTICLE 9: Private Charter of the Dôme de Namur establishment:
- Smoking is prohibited inside the Dome as well as inside the cabin (nor in any indoor space); Please bring your ashtrays as no cigarette butts can be left in nature or in the fire pit/barbecue.
Access to the thermal spa is by prior request before the date of service and is subject to our presence at the house. We therefore reserve the right to refuse you access, whether due to unavailability or technical problems that may arise.
- We ask for complete discretion from 10pm onwards (in particular no music).
- Before you leave, we ask that you place your dirty dishes in the designated container. We will take care of washing the dishes.
- Any extra expenses incurred on site will be settled at the time of departure at the latest, please bring the necessary funds (cash or QR code scan).
Please do not hesitate to contact us if you have any questions and we thank you for your trust!