GENERAL CONDITIONS OF SALE

PART 1: GENERAL CONDITIONS FOR RENTING THE ESTABLISHMENT

ARTICLE 1: GENERAL PROVISIONS

The reservation is agreed with the lessor BARBIER Catherine Françoise, born on 05/09/1975 - Administrator of Barbier Logconsult SRL

· Home: Rue de Fernelmont, 234 in 5020 Champion

· Telephone: +32 478 92 44 05

· Email address: info@domedenamur.be

· Bank account (of the lessor): IBAN BE69 0019 4084 2078 (BIC: GEBABEBB)

· BCE / VAT number (if applicable): BE1 007 501 782

The contract is a tourist rental contract (or seasonal rental lease). The rental period is an essential condition without which the contract would not have been concluded. The tenant cannot establish their primary residence in the rented property.

The establishment includes 1 accommodation for a respective capacity of 2 people (Dome for 2 people and on request, a suspended tent can be added for 3 additional people for an additional €100). A baby or a young child is always accepted in the presence of adults who take responsibility for them.

Accommodation details: Dôme de Namur, Rue de Fernelmont, 234 – 5020 Champion; capacity for 2 people.

The tenant is required to respect the maximum capacity announced in the rental agreement. Any violation of this clause may result in the immediate termination of this agreement, at the tenant's expense, with the rental amount remaining permanently acquired by the lessor.

The tenant must arrive on the specified day and at the indicated times: the Dome opens its doors from 5 p.m. and must be vacated by 11 a.m. at the latest on the day of departure. In the event of late or delayed arrival, the tenant must notify the landlord at least 48 hours in advance.

ARTICLE 2: TERMS AND CONDITIONS FOR CONCLUDING THE CONTRACT

Partial prepayment

The rental is effective upon payment of a deposit of 50% of the price of the stay:

·be collected by the secure payment system (Stripe) when booking online;

· or to be paid to the lessor's bank account number within 2 days of receiving confirmation of the electronic reservation (voucher).

The balance of the stay (50% remaining) must be paid by bank transfer no later than 7 days before arrival to the lessor's bank account number.

Any reservation made within 6 days before the arrival date is considered late. In this case, 100% of the balance of the stay will be paid to the lessor's bank account number upon receipt of the electronic reservation confirmation (voucher), i.e. before the start of the stay .

Unless otherwise specified in the reserved offer, the price of the stay includes:

- Accommodation

- Provision of bed sheets and bath towels

- Cleaning

Unless otherwise specified in the reserved offer, the price of the stay does not include:

- All additional services offered, namely:

o Meal plans (morning, noon and evening)

o Drinks (mini-bar) and snacks available and self-service

o Access to the thermal area

o Rental of additional equipment (hanging tent, extra bed)

o Additional options and services (decoration, Love Box, bouquet of flowers, etc.)

o Tourist tax

ARTICLE 3: SOLIDARITY

In the event of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.

ARTICLE 4: LATE PAYMENT

If the lessor does not receive the payments within the specified time, he may cancel the rental by registered letter or email within 7 days following the scheduled payment date.

This clause does not apply to late bookings.

Any amount owed by the tenant and not paid 8 days after its due date will automatically and without formal notice, for the benefit of the lessor, produce interest at the legal rate per month from its due date, the interest for any month started being due for the entire month.

ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – LATE DEPARTURE – NO-SHOW

a) Cancellation by the tenant

Any cancellation must be notified by registered letter or email and addressed to the lessor.

The cancellation conditions determined in the electronic order form (voucher) apply.

· If the cancellation occurs between 1 and 0 days (less than 48 hours before the start of the stay): 100% of the amount of the stay is due.

· If the cancellation occurs between 15 and 2 days: 50% of the amount of the stay is due.

· If the cancellation occurs more than 15 days before the reservation date: no refund will be made, but it is possible to postpone the reservation depending on the Dome's availability. In this case, an administrative fee of €15 will be charged.

It is however possible to take out cancellation insurance, Safebooking:

· https://static.elloha.com/reservation/ANN_INT_RESUME.pdf

· https://static.elloha.com/reservation/ANN_INT_COVID.pdf

Bank transaction fees (online booking) remain the responsibility of the customer who cancels their booking.

In the event of force majeure (or act of God) for either party:

1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

b) Cancellation by the lessor

Any cancellation must be notified by registered letter or email and addressed to the tenant.

The cancellation conditions determined in the electronic order form (voucher) apply.

In the event of force majeure (or act of God) for either party:

1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

c) Premature departure

The early departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.

d) Late departure

Late departure of the tenant (after 11 a.m.) will be charged €10/additional quarter hour started.

e) No-show of the tenant

If the tenant does not show up before 9 p.m. on the day of arrival mentioned in the contract:

· the reservation becomes null and void automatically;

· the payments remain acquired by the lessor who reserves the right to claim the balance from the tenant;

· the lessor can dispose of his property.

ARTICLE 6: RESPONSIBILITIES – INSURANCE

a) Fire insurance

The tenant must be covered by Fire Insurance (holiday) for any damage that he may cause to the building and the rented furniture.

The tenant declares, after having checked, to be covered for such risks by his personal fire insurance (holiday insurance).

In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).

b) Family Civil Liability Insurance (private life)

The tenant declares that he is covered by Family Civil Liability insurance (private life).

In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).

ARTICLE 7: DOMESTIC ANIMALS

Pets not allowed

Pets are not allowed. In the event of non-compliance with this rule, the landlord has the right to refuse the tenant entry to their establishment. Refusal cannot under any circumstances be considered a modification or breach of contract at the landlord's initiative, so no refund can be considered in the event of the tenant's departure.

ARTICLE 8: USE AND OCCUPANCY OF PREMISES

The tenant agrees to behave in a manner that is respectful of residents and the environment in general (fauna, flora, various facilities, neighborhood, etc.). He uses the rented property in accordance with its intended purpose and as a prudent and responsible person.

The tenant must return the property in the condition in which it was received. He is liable for any loss or damage to the lessor.

Lively parties such as student parties, panty burnings, dance parties, etc. are not permitted.

The noise curfew is applicable between 10 p.m. and 8 a.m.

The Dôme de Namur is a tourist accommodation and any other occupation (whether for profit or illegal purposes) reserves the right to immediately terminate the stay.

ARTICLE 9: COMPLAINTS

Any complaint must be sent to the lessor by registered letter or email within 8 days of the end of the stay. Supporting documents must be attached.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located shall have jurisdiction.

ARTICLE 9 bis: MEDIATION OF THE FEDERATION OF GITES AND GUEST ROOMS OF WALLONIA

In the absence of an agreement between the parties, they will submit their grievances to the secretariat of the Federation of Gîtes and Guest Houses of Wallonia, which will attempt to propose an amicable solution.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located have jurisdiction and they will apply Belgian law.

This clause only applies to establishments that are members of the Federation of Gîtes and Guest Houses of Wallonia and have paid their contributions.

ARTICLE 10: ACCEPTANCE OF THE GENERAL CONDITIONS

Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all of their clauses at the latest when booking online, when paying the deposit and/or the balance for the stay, or when taking possession of the establishment.

PART 2: GENERAL CONDITIONS OF ONLINE SALE VIA THE ORC

ARTICLE 1: PURPOSE

These general conditions apply to all online reservations made with our establishment LE DOME DE NAMUR using the Regional Marketing Tool (ORC).

The customer acknowledges having read and accepted these general terms and conditions. No reservation is possible without the customer's agreement to them. The customer has the option to save and print these general terms and conditions.

ARTICLE 2: OFFERS

All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are provided for informational purposes only and are not binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

ARTICLE 3: PRICE

The prices displayed at the time of booking represent the total price of the service sold, including taxes, fees, and other charges. Any additional charges will be clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

ARTICLE 4: RESERVATION

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The booking is deemed accepted by the customer at the end of the booking process.

ARTICLE 5: RESERVATION PROCESS

Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be booked has been made, the booking procedure includes the following steps up to validation: entry of the bank card in the event of a request for a guarantee or prepayment, consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, validation of the booking by the customer.

ARTICLE 6: ACKNOWLEDGMENT OF RECEIPT OF RESERVATION

The booking tool acknowledges receipt of the customer's booking and confirms it by sending an email without delay. The booking confirmation by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made as well as the address of the establishment to which the customer can submit their complaints.

ARTICLE 7: RIGHT OF WITHDRAWAL

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

– accommodation other than for residential purposes (e.g. holiday accommodation),

– of transport,

– car rental,

– catering and services related to leisure activities.

ARTICLE 8: RESPECT FOR PRIVACY

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us is necessary for processing your reservation and is essential for the management and provision of services (Article 6.1.b of the aforementioned Regulations). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the booking tool, online payment providers, and providers established in third-party countries. Particularly when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners that guarantee a level of protection that complies with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have the right to access, rectify, and delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your first and last name, address, and the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.

ARTICLE 9: Private charter of the Dôme de Namur establishment:

- Smoking is prohibited in the Dome and in the cabin (or in any interior space); bring your ashtrays because no cigarette butts may be left in nature or in the fire pit/barbecue.

- Access to the thermal spa area is by prior request prior to the date of service and will be possible subject to our presence at the house. We therefore reserve the right to refuse you access.

- We ask for complete discretion from 10 p.m. onwards (in particular, no music).

- Before you leave, we ask that you place your dirty dishes in the designated bin. We will take care of washing them.

- Any "early check-in" (arrival before 5 p.m.) or last check-out (departure after 11 a.m.) will be charged €10 per additional quarter hour.

- Any additional expenses incurred on site will be settled upon departure at the latest, please bring the necessary funds (cash or QR code scan)

Please do not hesitate to contact us if you have any questions and we thank you for your trust!